Question 1

What are Graphics by Day's business hours?

Accepted Answer

Graphics by Day operates Monday through Friday from 10 AM to 7 PM EST. We are closed on weekends and major holidays. For any questions or assistance, you can reach us at help@graphicsbyday.com. Please allow 24-48 hours for a response from our team.

Question 2

What file formats will my logo be delivered in upon project completion at Graphics by Day?

Accepted Answer

Yes! Once your project is complete, we will email your logo in multiple versatile formats, including PDF, PNG, and JPEG. These formats ensure you have the flexibility to use your logo seamlessly across various platforms and media. We're excited to provide you with high-quality assets tailored to your needs!

Question 3

What is the difference between a text-based logo and an image-based logo at Graphics by Day?

Accepted Answer

At Graphics by Day, we offer two distinct types of logos to suit your branding needs: text-based logos and image-based logos. Text-based logos are composed entirely of text or fonts, providing a clean and straightforward representation of your business name or slogan. This type of logo focuses on the power of typography to convey your brand identity.

On the other hand, our image-based logos include a combination of text and visual elements. This type incorporates not only fonts but also clipart or illustrations that symbolize your business and brand personality. The addition of imagery helps to create a more elaborate and visually engaging logo that can resonate more deeply with your target audience.

Whether you prefer the simplicity of a text-based logo or the visual appeal of an image-based logo, Graphics by Day ensures that each design effectively captures and communicates your brand essence.

Question 4

What website design services does Graphics by Day offer for businesses?

Accepted Answer

Graphics by Day specializes in creating customized websites using Wix and Shopify. Whether you're looking to establish an online presence for your business or revamp an existing site, we offer personalized design solutions tailored to your unique needs. With expertise in both platforms, we ensure that your website is not only visually appealing but also optimized for user experience and functionality. Our team integrates essential features such as e-commerce capabilities, mobile responsiveness, and SEO optimization to help your business stand out online. Partner with Graphics by Day and let us transform your digital vision into reality.

Question 5

What is the policy for putting a project on hold at Graphics by Day?

Accepted Answer

At Graphics by Day, we understand that circumstances can change, which may require you to put your project on hold. You are allowed to put your project on hold for up to 6 months from the date of purchase. If the project is not resumed within this 6-month period, it will be automatically cancelled with no refund. We encourage you to communicate any potential changes or delays as soon as possible to ensure that we can accommodate your needs effectively. This policy helps us maintain a smooth workflow and deliver high-quality graphic design services to all our clients.

Question 6

What is the refund policy for services purchased from Graphics by Day?

Accepted Answer

Unfortunately, no refunds will be given. All sales are final and all payments are non refundable. If for any reason the client no longer wants services, no payment shall be refunded, and it then becomes forfeited by the client. We adhere strictly to this policy to maintain the integrity and quality of our work, ensuring that time and resources are dedicated fully to each project.

Question 7

What are the operating hours and contact options for Graphics by Day?

Accepted Answer

Graphics by Day operates Monday through Friday, from 10 AM to 7 PM EST. We are closed on weekends and all major holidays. The best way to contact us is via email at help@graphicsbyday.com. If you have any questions or need assistance, please reach out to us through email and allow 24-48 hours for a response from our team. We are dedicated to providing timely and professional service to all our clients.

Question 8

What is the difference between the E-Commerce  and Full business website ?

Accepted Answer

To put it simply, e-commerce refers to buying and selling online, while e-business encompasses all business conducted online.

Question 9

What happens if I leave my project sitting longer than 5 months?

Accepted Answer

If you purchased a service from Graphics by Day and did not stay in contact with us; your purchase will be considered a credit that can be used towards any services on our website.

Question 10

Does Graphics by Day offer credits for projects that haven't been started?

Accepted Answer

Yes, we offer credits for projects that have not already been started! If you've decided to change your plans or need to adjust your project scope, we've got you covered. Simply reach out to us via email at help@graphicsbyday.com for more information on how to receive your project credits. Our team is here to ensure your experience with Graphics by Day is smooth and satisfactory!

Question 11

Can I speak with Daysia before purchasing graphics?

Accepted Answer

YES, absolutely! Book a consultation today and speak with Daysia directly about what you need for your business. Whether you're certain of your design needs or not, we are here to help you every step of the way. Daysia will guide you through the process, ensuring your vision is brought to life with creativity and precision.

Book Your Consultation Today click here

Question 12

Do I need to provide photos for my website design project with Graphics by Day?

Accepted Answer

The answer is YES! Photos are 80% of your website. We need your photos to outline how your pages will flow. While you wait for your professional images to come in, you can get ahead of the game and start gathering your information. Below, we will attach the link to our website checklist designed to help you organize your content effectively before we begin the design process. Your photos and information play a crucial role in creating a visually appealing and functional website tailored to your needs.

Question 13

What is the refund policy for Graphics by Day?

Accepted Answer

At Graphics by Day, we pride ourselves on delivering high-quality graphic design services tailored to meet our clients' unique needs. However, please note that unfortunately, no refunds will be given once payment is made. If for any reason a client no longer wishes to continue with our services, no payment will be refunded. Instead, the payment either becomes forfeited by the client or, at our discretion, credited to their account for future use. We encourage our clients to communicate openly with us during the project to ensure complete satisfaction with the final product.

This goes for graphic projects and consultation calls.

frequently asked questions

Frequently asked questions